{"id":220,"date":"2010-07-07T23:05:31","date_gmt":"2010-07-08T03:05:31","guid":{"rendered":"http:\/\/asapgeneralcontracting.com\/?page_id=220"},"modified":"2010-07-07T23:05:31","modified_gmt":"2010-07-08T03:05:31","slug":"americans-with-disabilities-act-logo-ada-ta-technical-assistance-updates-from-the-u-s-department-of-justice-common-questions-readily-achievable-barrier-removal","status":"publish","type":"page","link":"http:\/\/asapgeneralcontracting.com\/?page_id=220","title":{"rendered":"Americans with Disabilities Act  (logo ADA-TA)  Technical Assistance  Updates from the U.S. Department of Justice  Common Questions:  Readily Achievable Barrier Removal"},"content":{"rendered":"<p><strong><span style=\"font-family: Times;\">Americans with Disabilities Act<\/p>\n<p><\/span><\/strong><\/p>\n<p><span style=\"font-family: Times;\">(logo ADA-TA)<\/span><\/p>\n<p><strong><span style=\"font-family: Times;\">Technical Assistance <\/span><\/strong><\/p>\n<p><strong><span style=\"font-family: Times;\">Updates from the U.S. Department of Justice<\/p>\n<p><\/span><\/strong><\/p>\n<p><span style=\"font-family: Times;\">Common Questions:<strong> <\/strong><\/span><\/p>\n<p><strong><span style=\"font-family: Times;\">Readily Achievable Barrier Removal<\/span><\/strong><\/p>\n<p><strong><span style=\"font-family: Times;\">FREE ESTIMATES\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 WE ARE A\u00a0\u00a0\u00a0 ADA CERTIFIED REMODELER<\/span><\/strong><\/p>\n<p>Jacksonville\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Duval County\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 904-346-1266<br \/>\nSt Augustine\u00a0\u00a0\u00a0\u00a0\u00a0 St Johns County\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 904-824-7144<br \/>\nOrange Park\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Clay County\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 904-264-6444<br \/>\nJacksonville Beaches\u00a0\u00a0\u00a0 Duval County\u00a0 \u00a0\u00a0\u00a0\u00a0904-246-3969<br \/>\nFernandina\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Nassau County\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 904-277-3040<br \/>\nMacclenny\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Baker County\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 904-259-5091<br \/>\nPalm Coast\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Flagler County\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 386-439-5290<br \/>\nDaytona\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Volusia County\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 386-253-4911<\/p>\n<p>GAINESVILLE\u00a0\u00a0\u00a0 ALACHUA COUNTY\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 352-335-8555<br \/>\nServing all of Florida \u00a0and Georgia\u00a0\u00a0\u00a0 at \u00a0\u00a0\u00a0\u00a0904-346-1266<\/p>\n<p><strong>EMAIL <\/strong><a href=\"mailto:LARRY@1STPROP.COM\">LARRY@1STPROP.COM<\/a> (feel free to email your bidding packages here)<\/p>\n<p><strong><span style=\"font-family: Times;\">Americans with Disabilities Act<\/p>\n<p><\/span><\/strong><\/p>\n<p><span style=\"font-family: Times;\">(logo ADA-TA)<\/span><\/p>\n<p><strong><span style=\"font-family: Times;\">Technical Assistance <\/span><\/strong><\/p>\n<p><strong><span style=\"font-family: Times;\">Updates from the U.S. Department of Justice<\/p>\n<p><\/span><\/strong><\/p>\n<p><span style=\"font-family: Times;\">Common Questions:<strong> <\/strong><\/span><\/p>\n<p><strong><span style=\"font-family: Times;\">Readily Achievable Barrier Removal<\/p>\n<p><\/span><\/strong><\/p>\n<p><span style=\"font-family: Times;\">Design Details:<strong> <\/strong><\/span><\/p>\n<p><strong><span style=\"font-family: Times;\">Van Accessible Parking Spaces<br \/>\n<\/span><\/strong><\/p>\n<p><span style=\"font-family: Times;\">(illustration of a sign for a van accessible  parking space)<\/p>\n<p><\/span><\/p>\n<p><span style=\"font-family: Times;\">Number 1.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">August 1996<\/span><\/p>\n<p><span style=\"font-family: Times;\">(inside front cover)<br \/>\n<\/span><\/p>\n<p><strong>Reproduction<br \/>\n<\/strong><\/p>\n<p><span style=\"font-family: Times;\">Reproduction of this document is encouraged.<br \/>\n<\/span><\/p>\n<p><strong>Disclaimer<br \/>\n<\/strong><\/p>\n<p><span style=\"font-family: Times;\">The ADA authorizes the Department of Justice  to provide technical assistance to individuals and entities that  have rights or responsibilities under the Act.  This document  provides informal guidance to assist you in understanding the  ADA and the Department&#8217;s regulation.  However, this technical  assistance does not constitute a legal interpretation of the  statute.<br \/>\n<\/span><\/p>\n<p>(page 1) Introduction<\/p>\n<p><strong>ADA-TA<\/strong>, a series of technical assistance (TA) updates from  the Disability Rights Section of the Civil Rights Division of  the Department of Justice, provides practical information on how  to comply with the Americans with Disabilities Act (ADA).  Each  ADA-TA highlights specific topics of interest to business owners  and managers, State and local government officials, architects,  engineers, contractors, product designers and manufacturers, and  all others who seek a better understanding of accessible design  and the ADA.  The goal of the series is to clarify potential  misunderstandings  about the requirements of the ADA, and to highlight its flexible,  common sense approach to accessibility.<\/p>\n<p>Each ADA-TA has two standard features:  <strong>Common Questions <\/strong>and  <strong>Design Details<\/strong>.  <strong>Common Questions <\/strong>answers questions  that have been brought to our attention through complaints,  compliance  reviews, calls to our information line, or letters from the  public.   <strong>Design Details<\/strong> provides supplemental information and  illustrations  of specific design requirements.<\/p>\n<p>ADA-TA complements the Department&#8217;s ADA documents, including the regulations issued under titles II and III of the ADA and the Department&#8217;s technical assistance manuals. ADA-TA is not a legal interpretation of the ADA. Instead it provides practical solutions on how to comply with the ADA while avoiding costly and common mistakes.<\/p>\n<p>Obtaining additional ADA information may be as easy as a trip  to your local library.  The Department of Justice has sent an  ADA Information File containing 70 technical assistance documents  to 15,000 libraries across the country.  Most libraries maintain  this file at the reference desk.<\/p>\n<p><em>(sidebar) <\/em><\/p>\n<p><em>To order copies of the Department&#8217;s regulations, technical assistance manuals and other publications, or obtain answers to specific questions, CALL: (800) 514-0301 (voice) (800) 514-0383 (TDD).<\/p>\n<p><\/em><\/p>\n<p>The Department&#8217;s ADA publications are also available electronically, including ADA regulations and technical assistance materials, through the Internet or by calling the Department&#8217;s electronic bulletin board (BBS). Materials can be accessed on the World Wide Web at http:\/\/www.usdoj.gov\/crt\/ada\/adahom1.htm or by using The materials can be also downloaded from the Department of Justice ADA-BBS by dialing (202) 514-6193. You can also reach this BBS through the Internet using the telenet fedworld gateway (telenet fedworld.gov). At the main menu, choose &#8220;U&#8221; (Utilities\/Files\/Mail), then choose &#8220;D&#8221; (gateway system) followed by &#8220;D&#8221; (connect to gov&#8217;t sys\/database) and then #9 ADA-BBS (DOJ).<\/p>\n<p><span style=\"font-family: Times;\">(page 2) Common Questions<\/p>\n<p><\/span><\/p>\n<p><span style=\"font-family: Times;\">Illustration:  three lavatories in a public  toilet room.  One lavatory has been made accessible.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">Title:  Selected Examples of Barrier Removal<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">notes for illustration:<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">Replacing round faucet handles with lever  handles<br \/>\nRepositioning the paper towel dispenser<br \/>\nInstalling a full-length bathroom mirror or lowering lavatory  mirror<br \/>\nModifying the front of the counter at the accessible lavatory  to provide wheelchair access<br \/>\nInsulating lavatory pipes under sinks to prevent burns<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">(page 3) Common Questions<br \/>\n<\/span><\/p>\n<p><strong>Common Questions:  Readily Achievable Barrier Removal<br \/>\n<\/strong><\/p>\n<p>The ADA requires companies providing goods and services to the  public to take certain limited steps to improve access to  existing  places of business.<strong> <\/strong>This mandate includes the obligation  to remove barriers from existing buildings when it is readily  achievable to do so.  Readily achievable means <em>easily  accomplishable  and able to be carried out without much difficulty or  expense<\/em>.<\/p>\n<p>Many building features that are common in older facilities such  as narrow doors, a step or a round door knob at an entrance door,  or a crowded check-out or store aisle are barriers to access by  people with disabilities.  Removing barriers by ramping a curb,  widening an entrance door, installing visual alarms, or  designating  an accessible parking space is often essential to ensure equal  opportunity for people with disabilities.  Because removing these  and other common barriers can be simple and inexpensive in some  cases and difficult and costly in others, the regulations for  the ADA provide a flexible approach to compliance.  This  practical  approach requires that barriers be removed in existing facilities  only when it is readily achievable to do so.  The ADA does not  require existing buildings to meet the ADA&#8217;s standards for newly  constructed facilities.<\/p>\n<p>The ADA states that individuals with disabilities may not be  denied  the full and equal enjoyment of the \u00ecgoods, services,  facilities,  privileges, advantages, or accommodations\u00ee  that the  business  provides &#8212; in other words, whatever type of good or service a  business provides to its customers or clients.  A business or  other private entity that serves the public must ensure equal  opportunity for people with disabilities.<\/p>\n<p>In the following section, we answer some of the most commonly  asked questions we receive from our toll-free ADA Information  Line about the barrier removal requirement and how it differs  from those requirements that apply to new construction and  alteration  of buildings.<\/p>\n<p><em>(sidebar)<\/em><\/p>\n<p><em>Individuals with disabilities may not be denied the full and  equal enjoyment of the \u00ecgoods, services, facilities,  privileges,  advantages, or accommodations\u00ee<br \/>\n<\/em><\/p>\n<p>(page 4) Common Questions<\/p>\n<p><em><strong>I own three buildings, two of which were designed and  constructed  prior to the enactment of the ADA.  I have been told I have to  make them all accessible.  Is this true?  Does the ADA require  me to make them all accessible?<\/strong><\/em><\/p>\n<p>The ADA establishes different requirements for existing  facilities  and new construction.  In existing facilities where retrofitting  may be expensive, the requirement to provide access through  barrier  removal is less than it is in new construction where  accessibility  can be incorporated in the initial stages of design and  construction  without a significant increase in cost.<\/p>\n<p>The requirement to remove barriers in existing buildings applies  only to a private entity that owns, leases, leases to or operates  a \u00ecplace of public accommodation.\u00ee  Further,  barriers  must be removed only where it is \u00ecreadily  achievable\u00ee  to do so.  Readily achievable means <em>easily accomplishable and  able to be carried out without much difficulty or expense<\/em>.<\/p>\n<p><em>( sidebar)<\/em><\/p>\n<p><em>The ADA establishes different requirements for existing  facilities  and new construction.<br \/>\n<\/em><\/p>\n<p><em><strong>Is my business required to remove barriers?<\/strong><\/em><\/p>\n<p>If your business provides goods and services to the public, you  are required to remove barriers if doing so is readily  achievable.   Such a business is called a public accommodation because it  serves  the public.  If your business is not open to the public but is  only a place of employment like a warehouse, manufacturing  facility  or office building, then there is no requirement to remove  barriers.   Such a facility is called a commercial facility.  While the  operator  of a commercial facility is not required to remove barriers, you  must comply with the ADA Standards for Accessible Design when  you alter, renovate or expand your facility.<\/p>\n<p><em><strong>What is a \u00ecplace of public accommodation\u00ee? <\/strong><\/em><\/p>\n<p>A place of public accommodation is a facility whose operations  affect commerce and fall within at least one of the following  12 categories set out in the ADA:<\/p>\n<p>1) Places of lodging (e.g., inns, hotels, motels) (except for  owner-occupied establishments renting fewer than six rooms);<\/p>\n<p>2) Establishments serving food or drink (e.g., restaurants and  bars);<\/p>\n<p>3) Places of exhibition or entertainment (e.g., motion picture  houses, theaters, concert halls, stadiums);<\/p>\n<p>4) Places of public gathering (e.g., auditoriums, convention  centers,  lecture halls);<\/p>\n<p>5) Sales or rental establishments (e.g., bakeries, grocery  stores,  hardware stores, shopping centers);<\/p>\n<p>6)  Service establishments (e.g., laundromats, dry-cleaners,  banks,  barber shops, beauty shops, travel services, shoe repair  services,  funeral parlors, gas stations, offices of accountants or lawyers,<\/p>\n<p>(page 5) Common Questions<\/p>\n<p>pharmacies, insurance offices, professional offices of health  care providers, hospitals);<\/p>\n<p>7) Public transportation terminals, depots, or stations (not  including  facilities relating to air transportation);<\/p>\n<p>8) Places of public display or collection (e.g., museums,  libraries,  galleries);<\/p>\n<p>9) Places of recreation (e.g., parks, zoos, amusement parks);<\/p>\n<p>10) Places of education (e.g., nursery schools, elementary,  secondary,  undergraduate, or postgraduate private schools);<\/p>\n<p>11) Social service center establishments (e.g., day care centers,  senior citizen centers, homeless shelters, food banks, adoption  agencies); and<\/p>\n<p>12) Places of exercise or recreation (e.g., gymnasiums, health  spas, bowling alleys, golf courses).<\/p>\n<p><em>(sidebar)<\/em><\/p>\n<p><em>The types of facilities listed in each category are examples  \u00f3 they are not intended to be an exhaustive list of all  covered facilities.<br \/>\n<\/em><\/p>\n<p><em><strong>I operate a restaurant that opened in 1991.  The city  required  that the restaurant comply with the local accessibility code.   Is the restaurant &#8220;grandfathered&#8221; and not required  to remove barriers as required by the ADA?<\/strong><\/em><\/p>\n<p>No.  A restaurant is a public accommodation and a place of public  accommodation must remove barriers when it is readily achievable  to do so.  Although the facility may be &#8220;grandfathered&#8221;  according to the local building code, the ADA does not have a  provision to &#8220;grandfather&#8221; a facility.  While a local  building authority may not require any modifications to bring  a building &#8220;up to code&#8221; until a renovation or major  alteration is done, the ADA requires that a place of public  accommodation  remove barriers that are readily achievable even when no  alterations  or renovations are planned.<\/p>\n<p><em>(sidebar)<\/em><\/p>\n<p><em>&#8230;the ADA does not have a provision to  &#8220;grandfather&#8221;  a facility&#8230;<br \/>\n<\/em><\/p>\n<p><em><strong>Do I, as the owner, have to pay for removing barriers? <\/strong><\/em><\/p>\n<p>Yes, but tenants and management companies also have an  obligation.   Any private entity who owns, leases, leases to, or operates a  place of public accommodation shares in the obligation to remove  barriers.<\/p>\n<p><em><strong>If I do remove barriers, is my business entitled to any  tax benefit to help pay for the cost of compliance?<\/strong><\/em><\/p>\n<p>As amended in 1990, the Internal Revenue Code allows a deduction  of up to $15,000 per year for expenses associated with the  removal  of qualified architectural and transportation barriers (Section  190).<\/p>\n<p>(page 6) Common Questions<\/p>\n<p><span style=\"font-family: Times;\">The 1990 amendment also permits eligible small  businesses to receive a tax credit (Section 44) for certain costs  of compliance with the ADA.  An eligible small business is one  whose gross receipts do not exceed $1,000,000 or whose workforce  does not consist of more than 30 full-time workers.  Qualifying  businesses may claim a credit of up to 50 percent of eligible  access expenditures that exceed $250 but do not exceed $10,250.   Examples of eligible access expenditures include the necessary  and reasonable costs of removing architectural, physical,  communications,  and transportation barriers; providing readers, interpreters,  and other auxiliary aids; and acquiring or modifying equipment  or devices.<br \/>\n<\/span><\/p>\n<p><em><span style=\"font-family: Times;\">(sidebar)<\/span><\/em><\/p>\n<p><em>To learn more about tax credits and deductions for barrier  removal and providing accessibility contact the IRS at (800)  829-1040  (voice) or (800) 829-4059 (TDD) or call the Department of Justice <\/em><\/p>\n<p><em><span style=\"font-family: Times;\">ADA Information Line (800) 514-0301 voice,  (800) 514-0383 TDD.<br \/>\n<\/span><\/em><\/p>\n<p><em><strong>What design standards apply when I\u00edm removing  barriers? <\/strong><\/em><\/p>\n<p>When you undertake to remove a barrier, you should use the  alterations  provisions of the ADA Standards for Accessible Design  (Standards).   These Standards were published in Appendix A to the Department  of Justice&#8217;s Title III regulations, 28 CFR Part 36,  <em>Nondiscrimination  on the Basis of Disability by Public Accommodations and in  Commercial  Facilities<\/em>.  Deviations from the Standards are acceptable  when full compliance with those requirements is not  \u00ecreadily  achievable\u00ee.  In such cases, barrier removal measures may  be taken that do not fully comply with the Standards, so long  as the measures do not pose a significant risk to the health or  safety of individuals with disabilities or others.<\/p>\n<p>ILLUSTRATION:  As a first step toward removing architectural  barriers,  the owner of a small shop decides to widen the shop\u00eds  26-inch  wide front door.  Because of space constraints the shop owner  can only widen the door to provide a 30-inch clear width, not  the full 32-inch clearance required for alterations under the  Standards.  Full compliance with the Standards is not in this  case readily achievable.  The 30-inch clear width will allow most  people who use crutches or wheelchairs to get through the door  and will not pose a significant risk to their health or safety.<\/p>\n<p><em><strong>How can I get a copy of the ADA Standards for Accessible  Design? <\/strong><\/em><\/p>\n<p>Copies of the regulations, which include the Standards, are  available  from the Department of Justice&#8217;s ADA Information Line and may  also be available in your local library.  The Department of  Justice  distributed an ADA Information File containing regulations and  technical assistance materials to over 15,000 libraries  nationwide.   Copies of the regulations can be ordered 24 hours a day from  the Department\u00eds ADA Information line (1-800-514-0301  Voice  or 1-800-514-0383 TDD).<\/p>\n<p><em>(sidebar)<\/em><\/p>\n<p><em>Copies of the regulations, which include the Standards can  be ordered 24 hours a day from the Department\u00eds ADA  Information  line.<br \/>\n<\/em><\/p>\n<p>(page 7) Common Questions<\/p>\n<p><em><strong>How do I determine what <span style=\"text-decoration: underline;\">is<\/span> readily achievable? <\/strong><\/em><\/p>\n<p>\u00ecReadily achievable\u00ee means easily accomplishable  and able to be carried out without much difficulty or expense.   Determining if barrier removal is readily achievable is, by  necessity,  a case-by-case judgment.  Factors to consider include:<\/p>\n<p>1) The nature and cost of the action;<\/p>\n<p>2) The overall financial resources of the site or sites involved;  the number of persons employed at the site; the effect on  expenses  and resources; legitimate safety requirements necessary for safe  operation, including crime prevention measures; or any other  impact  of the action on the operation of the site;<\/p>\n<p>3) The geographic separateness, and the administrative or fiscal  relationship of the site or sites in question to any parent  corporation  or entity;<\/p>\n<p>4) If applicable, the overall financial resources of any parent  corporation or entity; the overall size of the parent corporation  or entity with respect to the number of its employees; the  number,  type, and location of its facilities; and<\/p>\n<p>5) If applicable, the type of operation or operations of any  parent  corporation or entity, including the composition, structure, and  functions of the workforce of the parent corporation or entity.<\/p>\n<p><em>(sidebar)<\/em><\/p>\n<p><em>..readily achievable will have to be determined on a  case-by-case  basis in light of the nature and cost of the barrier removal and  the resources available.<br \/>\n<\/em><\/p>\n<p>If the public accommodation is a facility that is owned or  operated  by a parent entity that conducts operations at many different  sites, you must consider the resources of both the local facility  and the parent entity to determine if removal of a particular  barrier is \u00ecreadily achievable.\u00ee   The  administrative  and fiscal relationship between the local facility and the parent  entity must also be considered in evaluating what resources are  available for any particular act of barrier removal.<\/p>\n<p><em><strong>Can you tell me what barriers it will be \u00ecreadily  achievable\u00ee to remove? <\/strong><\/em><\/p>\n<p>The Department\u00eds regulation contains a list of 21 examples  of modifications that may be readily achievable.  These include  installing ramps, making curb cuts in sidewalks and at entrances,  repositioning telephones, adding raised markings on elevator  control  buttons, installing visual alarms, widening doors, installing  offset hinges to widen doorways, insulating lavatory pipes under  sinks, repositioning a paper towel dispenser, installing a  full-length  mirror, rearranging toilet partitions to increase maneuvering  space or installing an accessible toilet stall.  The list is not  exhaustive and is only intended to be illustrative.  Each of  these  modifications will be readily achievable in many instances, but  not in all.  Whether or not any of these measures is readily  achievable  will have to be determined on a case-by-case basis in light of  the nature and cost of the barrier removal and the resources  available.<\/p>\n<p>(page 8) Common Questions<\/p>\n<p><em><strong>Does the ADA permit me to consider the effect of a  modification  on the operation on my business? <\/strong><\/em><\/p>\n<p><span style=\"font-family: Times;\">Yes.  The ADA permits consideration of factors  other than the initial cost of the physical removal of a barrier.<br \/>\n<\/span><\/p>\n<p>ILLUSTRATION:  CDE convenience store determines that it would  be inexpensive to remove shelves to provide access to wheelchair  users throughout the store.  However, this change would result  in a significant loss of selling space that would have an adverse  effect on its business.  In this case, the removal of all the  shelves is not readily achievable and, thus, is not required by  the ADA.  However, it may be readily achievable to remove some  shelves.<\/p>\n<p><em><strong>If an area of my store is reachable only by a flight of  steps, would I be required to add an elevator? <\/strong><\/em><\/p>\n<p><span style=\"font-family: Times;\">Usually no.  A public accommodation generally  would not be required to remove a barrier to physical access  posed  by a flight of steps, if removal would require extensive ramping  or an elevator.  The readily achievable standard does not require  barrier removal that requires burdensome expense.  Thus, where  it is not readily achievable to do so, the ADA would not require  a public accommodation to provide access to an area reachable  only by a flight of stairs.<br \/>\n<\/span><\/p>\n<p><em><strong>I have a portable ramp that we use for deliveries &#8211;  can\u00edt  I just use that? <\/strong><\/em><\/p>\n<p>Yes, you could, but only if the installation of a permanent ramp  is not readily achievable.  In order to promote safety, a  portable  ramp should have railings, a firm, stable, nonslip surface and  the slope should not exceed one to twelve (one unit of rise for  every twelve units horizontal distance).  It should also be  properly  secured and staff should be trained in its safe use.<\/p>\n<p><em><strong>Because one of my buildings is very inaccessible, I  don\u00edt  know what to fix first.  Is guidance available? <\/strong><\/em><\/p>\n<p><span style=\"font-family: Times;\">Yes.  The Department recommends priorities  for removing barriers in existing facilities because you may not  have sufficient resources to remove all existing barriers at one  time.  These priorities are not mandatory.  You are free to  exercise  discretion in determining the most effective \u00ecmix\u00ee  of barrier removal measures for your facilities.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">(page 9) Common Questions<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">The <strong>first priority <\/strong>is enabling  individuals  with disabilities to enter the facility.  This priority on  \u00ecgetting  through the door\u00ee recognizes that providing physical access  to a facility from public sidewalks, public transportation, or  parking is generally preferable to any alternative arrangements  in terms of both business efficiency and the dignity of  individuals  with disabilities.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">The <strong>second priority <\/strong>is providing access  to those areas where goods and services are made available to  the public.  For example, in a hardware store these areas would  include the front desk and the retail display areas of the store.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">The <strong>third priority <\/strong>is providing access  to restrooms (if restrooms are provided for use by customers or  clients).<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">The <strong>fourth priority <\/strong>is removing any  remaining barriers, for example, lowering telephones.<br \/>\n<\/span><\/p>\n<p><em>(sidebar)<\/em><\/p>\n<p><em>Our priorities for barrier removal are not mandatory.  Public  accommodations are free to exercise discretion in determining  the most effective \u00ecmix\u00ee of barrier removal measures  to undertake in their facilities.<\/p>\n<p><\/em><\/p>\n<p><em><strong>What about my employee areas?  Must I remove barriers in  areas used only by employees?<\/strong><\/em><\/p>\n<p>No.  The \u00ecreadily achievable\u00ee obligation to remove  barriers in existing facilities does not extend to areas of a  facility that are used exclusively by employees.  Of course, it  may be necessary to remove barriers in response to a request for  \u00ecreasonable accommodation\u00ee by a qualified employee  or applicant as required by Title I of the ADA.  For more  information,  contact the Equal Employment Opportunity Commission (EEOC) which  enforces Title I of the ADA.<\/p>\n<p><em><strong>How can a public accommodation decide what needs to be  done? <\/strong><\/em><\/p>\n<p><span style=\"font-family: Times;\">One effective approach is to conduct a  \u00ecself-evaluation\u00ee  of the facility to identify existing barriers.  While not  required  by the ADA, a serious effort at self-assessment and consultation  can save resources by identifying the most efficient means of  providing required access and can diminish the threat of  litigation.   It serves as evidence of a good faith effort to comply with the  barrier removal requirements of the ADA.  This process should  include consultation with individuals with disabilities or with  organizations representing them and procedures for annual  reevaluations.<br \/>\n<\/span><\/p>\n<p><em><span style=\"font-family: Times;\">(sidebar)<\/span><\/em><\/p>\n<p><em><span style=\"font-family: Times;\">&#8230;public accommodations are urged to  establish  procedures for an ongoing assessment of their compliance with  the ADA\u00eds barrier removal requirements<\/p>\n<p><\/span><\/em><\/p>\n<p><span style=\"font-family: Times;\">(page 10) Common Questions<\/p>\n<p><\/span><\/p>\n<p><em><strong>If a public accommodation determines that its facilities  have barriers that should be removed, but it is not readily  achievable  to undertake all of the modifications now, what should it do? <\/strong><\/em><\/p>\n<p><span style=\"font-family: Times;\">The Department recommends that a public  accommodation  develop an implementation plan designed to achieve compliance  with the ADA\u00eds barrier removal requirements.  Such a plan,  if appropriately designed and executed, could serve as evidence  of a good faith effort to comply with the ADA\u00eds barrier  removal requirements.<br \/>\n<\/span><\/p>\n<p><em>(sidebar)<\/em><\/p>\n<p><em>&#8230;when barrier removal is not readily achievable, then goods  and services must be made available through alternative methods,  if such methods are readily achievable.<br \/>\n<\/em><\/p>\n<p><em><strong>What if I\u00edm not able to remove barriers at this time  due to my <\/strong><\/em><\/p>\n<p><em><strong>financial situation?  Does that mean I\u00edm relieved  of current responsibilities?<\/strong><\/em><\/p>\n<p><span style=\"font-family: Times;\">No, when you can demonstrate that the removal  of barriers is not readily achievable, you must make your goods  and services available through alternative methods, if  undertaking  such methods is readily achievable.  Examples of alternative  methods  include having clerks retrieve merchandise located on  inaccessible  shelves or delivering goods or services to the customers at  curbside  or in their homes.  Of course, the obligation to remove barriers  when readily achievable is a continuing one.  Over time, barrier  removal that initially was not readily achievable may later  become  so because of your changed circumstances.<br \/>\n<\/span><\/p>\n<p><em><strong> If the obligation is continuing, do you mean there are  no limits on what I must do to remove barriers? <\/strong><\/em><\/p>\n<p>No.  There are limits.  In removing barriers, a public  accommodation  does not have to exceed the level of access required under the  alterations provisions contained in the Standards (or the new  construction provision where the Standards do not provide  specific  provisions for alterations).<\/p>\n<p>ILLUSTRATION 1:  An office building that houses places of public  accommodation is removing barriers in public areas.  The  alterations  provisions of the Standards explicitly state that areas of rescue  assistance are not required in buildings that are being altered.   Because barrier removal is not required to exceed the  alterations  standard, the building owner need not establish areas of rescue  assistance.<\/p>\n<p>(page 11) Common Questions<\/p>\n<p>ILLUSTRATION 2:  A grocery store has more than 5000 square feet  of selling space and prior to the ADA had six inaccessible  check-out  aisles.  Because the Standards do not contain specific provisions  applicable to the alteration of check-out aisles one must look  to the new construction provisions of the Standards for the upper  limit of the barrier removal obligation. These provisions require  only two of the six check-out aisles to be accessible.  Because  the store found it readily achievable in 1993 and 1994 to remove  barriers and make two of check-out aisles accessible, the store  has fulfilled its obligation and is <span style=\"text-decoration: underline;\">not<\/span> required to make  more check-out aisles accessible.<\/p>\n<p><em><strong>What is the difference between barrier removal and  alterations?   Aren&#8217;t they both very similar?<\/strong><\/em><\/p>\n<p>Not really .  Under the ADA, barrier removal is done by a place  of public accommodation to remove specific barriers that limit  or prevent people with disabilities from obtaining access to the  goods and services offered to the public.  This is an ongoing  obligation for the business that has limits determined by  resources,  size of the company and other factors (see pages  7 &amp; 8).   An alteration is replacement, renovation or addition to an  element  or space of a facility.  Generally alterations are done to  improve  the function of the business, to accommodate a change or growth  in services, or as part of a general renovation.  The  requirements  for alterations are greater than those for barrier removal  because  the alteration is part of a larger construction or replacement  effort.<\/p>\n<p><em><strong>One of the buildings that I own is a small factory with  offices. <\/strong><\/em><\/p>\n<p><em><strong>Do I have to make that accessible? <\/strong><\/em><\/p>\n<p>No, commercial facilities such as factories, warehouses, and  office  buildings that do not contain places of public accommodation are  considered \u00eccommercial facilities\u00ee and are  <span style=\"text-decoration: underline;\">not<\/span> required to remove barriers in existing facilities.  They are,  however, covered by the ADA\u00eds requirements for accessible  design in new construction or alterations.<\/p>\n<p><em>(Sidebar)<\/em><\/p>\n<p><em>Commercial facilities that do not contain places of public  accommodation are not <\/em><\/p>\n<p><em>required to remove barriers in existing facilities except to  provide access to <\/em><\/p>\n<p><em>employment.<\/p>\n<p><\/em><\/p>\n<p>(Page 12 blank)<\/p>\n<p>(Page 13) Design Details<\/p>\n<p><strong>Design Details:  Van Accessible Parking Spaces<br \/>\n<\/strong><\/p>\n<p><span style=\"font-family: Times;\">Vans equipped with lifts are an essential mode  of transportation for many people who use wheelchairs and  three-wheeled  scooters.  The lift-equipped van permits people to enter and exit  the vehicle independently without having to leave their  wheelchair.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">The ADA creates new requirements for van  accessible  parking spaces.  The ADA Standards for Accessible Design or  Standards  cover public accommodations, commercial facilities and certain  State and local governments.  State and local governments may  choose between these Standards and the Uniform Federal  Accessibility  Standards (UFAS).  Because UFAS does not specify how many van  accessible parking spaces are required, only those State and  local  governments that have chosen the Standards as their ADA  accessibility  standard have specific, numerical requirements for van accessible  parking.  Requirements for State and local government agencies  that have chosen the Uniform Federal Accessibility Standard  (UFAS)  are not addressed by this document.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">(Illustration)<\/span><\/p>\n<p><span style=\"font-family: Times;\">A van equipped with a side-mounted wheelchair  lift parked in a van-accessible parking space.  A person using  a wheelchair is getting out of the van using the lift.  The  accessible  route from the lift to the sidewalk is marked with a dashed line  and arrow leading to a curb ramp.<br \/>\n<\/span><\/p>\n<p><em><span style=\"font-family: Times;\">(Sidebar)<\/span><\/em><\/p>\n<p><em>A Van Accessible Parking Space always has a minimum 96-inch  wide access aisle next to the van<br \/>\n<\/em><\/p>\n<p><span style=\"font-family: Times;\">The new requirement for van accessible parking  spaces is an important one for van users but its implementation  has caused some confusion among people responsible for providing  parking.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">The following section provides information  about the design requirements for van accessible parking spaces  and explains when these spaces are required, what features are  required, and where to locate them on a site.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">(page 14) Design Details<\/p>\n<p><\/span><\/p>\n<p><strong>Design Requirements for Van Accessible Parking Spaces<br \/>\n<\/strong><\/p>\n<p><span style=\"font-family: Times;\">Van accessible parking spaces are identical  to accessible parking spaces for cars except for the following:<br \/>\n<\/span><\/p>\n<p>\u00ef the access aisle must be at least eight-feet wide (as  opposed  to five-feet wide) to accommodate a wheelchair lift mounted at  the side of a van;<\/p>\n<p>\u00ef vertical clearance of at least 98 inches is required  along  the vehicular route to the parking space, at the van parking  space,  and along the route from the space to the exit to accommodate  the height of most vans; and<\/p>\n<p>\u00ef the required sign must have the words \u00ecvan  accessible\u00ee  below the international symbol of accessibility (see 4.6.4 of  the Standards).<\/p>\n<p><span style=\"font-family: Times;\">Illustration:<\/span><\/p>\n<p><span style=\"font-family: Times;\">Van with side-mounted wheelchair lift parked  in a van-accessible parking space.  The wheelchair lift and a  person using a wheelchair are in the marked access aisle.  Notes  (below) are provided for the sign identifying the accessible  parking  space, the vertical clearance and the width of the access aisle.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">Title: Unique Features of a Van Accessible  Parking Space<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">Notes:<\/span><\/p>\n<p>Sign with symbol of access and &#8220;Van Accessible&#8221;<\/p>\n<p>98 inch min. vertical clearance for vans along route to space,  at the parking space and along route to exit the site<\/p>\n<p>96 inch min. width access aisle provides space for lift<\/p>\n<p>The other required features of van accessible parking spaces are  the same as those for accessible parking spaces for cars.  These  include:<\/p>\n<p>\u00ef the parking space for the vehicle must be at least 96  inches  wide;<\/p>\n<p>\u00ef the parking space for the vehicle and the entire access  aisle must be level (with a maximum slope of 1:501 in all  directions);<\/p>\n<p>\u00ef the access aisle must have a firm, stable, non-slip  surface;<\/p>\n<p><sup>1<\/sup> (footnote) A 1:50 slope is nearly level and is  usually  adequate for drainage.  The ratio means that a change in vertical  height of no more than one unit can occur for every fifty units  of distance.  For example, a change of one inch in height over  a distance of fifty inches.<\/p>\n<p><span style=\"font-family: Times;\">(page 15) Design Details<br \/>\n<\/span><\/p>\n<p>\u00ef the access aisle must be part of an accessible route to  a facility or building entrance(s), and<\/p>\n<p>\u00ef a sign that complies with 4.6.4 of the Standards must be  mounted in front of where the vehicle parks to designate the  accessible  parking space.<\/p>\n<p><span style=\"font-family: Times;\">Illustration:<\/span><\/p>\n<p><span style=\"font-family: Times;\">plan view of a van accessible parking space  which highlights the common features of accessible parking spaces  (van and car)<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">Title:<\/span><\/p>\n<p><span style=\"font-family: Times;\">Common Features of all Accessible Parking  spaces  (van and car)<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">Notes:<\/span><\/p>\n<p>parked vehicle overhangs shall not reduce the clear width of the  accessible route<\/p>\n<p>sign with international symbol of accessibility mounted high  enough  so view is not obstructed by parked vehicle<\/p>\n<p>wide access aisle is part of the accessible route to the  accessible  entrance and has a firm, stable, non-slip surface<\/p>\n<p>level access aisle and vehicle parking space (max. 1:50 slope  in all directions)<\/p>\n<p>accessible parking spaces are min. 96 inches wide<\/p>\n<p>The access aisle must be located on a 36-inch-wide accessible  route to the building entrance(s).  Section 4.3 of the Standards  contains requirements for accessible routes and includes  specifications  for width, passing space to permit two people using wheelchairs  to pass, head room, ground surfaces along the route, slope,  changes  in levels, and doors.   The accessible route must not be  obstructed  by any objects including vehicles that may extend into the  accessible  route, a curb, outdoor furniture, or shrubbery.<\/p>\n<p>If an accessible route crosses a curb, a curb ramp must be used.   However, a built-up curb ramp may not project into the minimum  required space for the access aisle at an accessible parking  space.   When an accessible route crosses a vehicular way,  a marked  crosswalk  may be part of the accessible route.<\/p>\n<p>Illustration:<\/p>\n<p>Example of a sign for a van accessible parking space<\/p>\n<p>Title:<\/p>\n<p>Sample sign for a van accessible parking space<\/p>\n<p><span style=\"font-family: Times;\">(page 16) Design Details<\/p>\n<p><\/span><\/p>\n<p><strong>Location and Dispersion of Parking Spaces<br \/>\n<\/strong><\/p>\n<p><span style=\"font-family: Times;\">Section 4.6.2 of the Standards requires that  accessible parking spaces, including van accessible spaces, be  located on the shortest accessible route from adjacent parking  to the accessible entrance of the building or facility.   Accessible  parking spaces and the required accessible route should be  located  where individuals with disabilities do not have to cross a  vehicular  lane.  When parking cannot be located immediately adjacent to  a building and the accessible route must cross a vehicular route,  then it is recommended that a marked crossing must be used where  the accessible route crosses the vehicular route.  In facilities  that have multiple accessible entrances with adjacent parking  spaces, the accessible parking spaces must be dispersed.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">When parking spaces are located in a parking  garage, the Standards permit the van accessible parking spaces  to be grouped on one floor (Standards 4.1.2 (5) (b)).<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">Illustration<\/span><\/p>\n<p><span style=\"font-family: Times;\">Multi-story building with a circular driveway  adjacent to the front entrance and a three level parking garage  located across the street.  The accessible route from the parking  garage to the building entrance is identified.  A note also  identifies  a possible location for van accessible parking spaces on the  circular  driveway.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">Notes: <\/span><\/p>\n<p>van accessible parking spaces may be grouped on one level of a  parking structure<\/p>\n<p>possible location for van accessible parking spaces if inadequate  vertical clearance exists in parking garage<\/p>\n<p><span style=\"font-family: Times;\">(page 17) Design Details<br \/>\n<\/span><\/p>\n<p><strong>When Van Accessible Spaces are Required<br \/>\n<\/strong><\/p>\n<p><span style=\"font-family: Times;\">When you provide parking at a newly  constructed  place of public accommodation or at a commercial facility you  must provide accessible parking spaces including van accessible  parking spaces.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">When you alter or renovate a parking lot or  facility the following may apply.<br \/>\n<\/span><\/p>\n<p>\u00ef If you repave or otherwise alter the parking lot, you must  add as many accessible parking spaces, including van spaces, as  needed to comply.<\/p>\n<p>\u00ef If you restripe the parking area, you must restripe so  that you provide the correct number of accessible parking spaces,  including van accessible parking.<\/p>\n<p>\u00ef Existing physical site constraints may make it  \u00ectechnically  infeasible\u00ee to comply fully with the Standards.  However,  in most cases a \u00ectechnically infeasible\u00ee condition  exists only in a portion of a lot, and other suitable locations  for accessible parking spaces are often available.<\/p>\n<p><strong>Number of Van Accessible Spaces Required<br \/>\n<\/strong><\/p>\n<p><span style=\"font-family: Times;\">Section 4.1.2 (5) of the Standards specifies  the minimum number of accessible parking spaces to be provided  including van accessible parking spaces.  One out of every eight  accessible spaces provided must be a van accessible space.     When only one accessible parking space is required, the space  provided must be a van accessible parking space.  Van accessible  spaces can serve vans and cars because they are not designated  for vans only.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">In larger parking lots, both van accessible  and accessible car spaces must be provided.  For example, in a  parking lot for 250 spaces where seven accessible parking spaces  are required, one van accessible space would be required along  with six accessible car parking spaces.  In a parking lot for  450 spaces where nine accessible spaces are required, then two  van accessible spaces would be required along with seven  accessible  car parking spaces.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">Two van accessible parking spaces may share  an access aisle.<br \/>\n<\/span><\/p>\n<p><em>(Sidebar)<\/em><\/p>\n<p><em>When accessible spaces are required for new construction and  during alterations, van accessible parking spaces must always  be provided.<\/p>\n<p><\/em><\/p>\n<p><span style=\"font-family: Times;\">(page 18) Design Details<br \/>\n<\/span><\/p>\n<p><strong>Readily Achievable Barrier Removal:  Van Accessible Parking  Spaces<br \/>\n<\/strong><\/p>\n<p><span style=\"font-family: Times;\">Public accommodations must remove  architectural  barriers that are structural in nature in existing facilities  when it is \u00ecreadily achievable\u00ee to do so.  Readily  achievable means easily accomplishable and able to be carried  out without much difficulty or expense.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">The ADA provides flexibility for public  accommodations  undertaking barrier removal and does not require that the ADA  Standards for Accessible Design (Standards) be complied with  fully  if it is not readily achievable to do so.  Rather, the Standards  serve as guidelines for barrier removal that should be met if  physical conditions and cost permit.  Deviation from the  Standards  is permitted unless it results in a safety hazard to people with  disabilities or others.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">Because removing barriers to accessible  parking  generally involves relatively low cost, it may be readily  achievable  for many public accommodations.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">Illustration:<\/span><\/p>\n<p><span style=\"font-family: Times;\">View of three parking spaces with a sidewalk  located at the front of the spaces.  None of the parking spaces  are accessible.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">Title:<\/span><\/p>\n<p>Existing parking area without accessible spaces<\/p>\n<p><span style=\"font-family: Times;\">(page 19) Design Details<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">If readily achievable, the first accessible  parking space that is provided as part of barrier removal  activities  should be a van accessible space.  This type of parking space  can be used by both vans and by cars and can be used by anyone  who needs accessible parking.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">Examples of barrier removal related to  accessible  parking may include restriping a section or sections of a parking  lot to provide accessible parking spaces with designated access  aisles, installing signs that designate accessible parking  spaces,  providing an accessible route from the accessible parking spaces  to the building entrance, and providing a marked crossing where  the accessible route crosses a vehicular way.<br \/>\n<\/span><\/p>\n<p><em>Sidebar:<\/em><\/p>\n<p><em>If readily achievable, the first accessible parking space that  is provided should be a van accessible space.<\/p>\n<p><\/em><\/p>\n<p><span style=\"font-family: Times;\">Where parking lot surfaces slope more than  1:50, select the most nearly level area that is available for  the accessible parking spaces.  When selecting the area for the  accessible parking spaces, consider the location of the  accessible  route that must connect the access aisle to the facility\u00eds  accessible entrance(s).<\/p>\n<p><\/span><\/p>\n<p><span style=\"font-family: Times;\">Illustration:<\/span><\/p>\n<p><span style=\"font-family: Times;\">Same view of parking spaces after restriping  and installation of a curb ramp and sign.  One of the three  parking  spaces is now a 96 inch wide access aisle and a curb ramp is  located  adjacent to the access aisle.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">Title: Same area with van accessible parking  space added<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">Notes:<br \/>\n<\/span><\/p>\n<p>sign with international symbol of accessibility and &#8220;van  accessible&#8221;<\/p>\n<p>designates van accessible parking<\/p>\n<p>curb ramp installed outside access aisle area<\/p>\n<p>accessible route to entrance<\/p>\n<p>level access aisle<\/p>\n<p><span style=\"font-family: Times;\">(Page 20) Design Details<\/p>\n<p><\/span><\/p>\n<p><span style=\"font-family: Times;\">Requirements for readily achievable barrier  removal permit businesses to consider the effect of barrier  removal  on the operation of their businesses.<br \/>\n<\/span><\/p>\n<p>For example, a small independently owned store has only three  parking spaces for its customers.  It determines that restriping  the parking area to provide an accessible parking space could  be easily accomplished without significant expense.  However,  to provide a fully complying van accessible parking space would  reduce the available parking for other customers who do not have  disabilities from three spaces to one.  This loss of parking (not  just the cost of the paint for restriping) can be considered in  determining whether the barrier removal is readily achievable.<\/p>\n<p>The ADA provides flexibility for the store to implement a  solution  that complies with the law but does not result in loss of  business.   For example, if it is not readily achievable to provide a fully  compliant van accessible parking space, one can provide a space  that has an access aisle that is narrower than required by the  Standards if the result does not cause a safety hazard.  Or, the  store may provide the service (to a customer with a disability)  in an alternative manner, such as curb service or home delivery.   In some cases, providing a van accessible parking space that  does not fully comply with the Standards will often be the  preferred  alternative approach, if doing so is readily achievable, because  many people with disabilities will benefit from having a  designated  accessible parking space, even if it is not usable by everyone.   If an accessible parking space is provided with a narrow access  aisle, then a \u00ecVan Accessible\u00ee sign should not be  provided and the store should be prepared to offer service in  an alternative manner, if it is readily achievable to do so, to  van users who cannot park in the space.<\/p>\n<p><em>sidebar:<\/em><\/p>\n<p><em>Requirements for readily achievable barrier removal permit  businesses to consider the effect of barrier removal on the  operation  of their businesses.<br \/>\n<\/em><\/p>\n<p>(Page 21) Information Sources<\/p>\n<p><strong>Information Sources:  ADA Technical Assistance<br \/>\n<\/strong><\/p>\n<p>The Department of Justice, through the Disability Rights Section,  has responsibility for coordinating government-wide ADA technical  assistance activities.  Information and direct technical  assistance  are available from the agencies listed below.  Use the list to  select the agency responsible for ADA requirements in your area  of interest.  Some provide free publications in addition to other  information services.<\/p>\n<p><span style=\"font-family: Times;\">For State and local government programs,  privately-operated  businesses and services, access to facilities, design standards  enforceable under the ADA, and information on tax credits and  deductions contact:<br \/>\n<\/span><\/p>\n<p><strong><span style=\"font-family: Times;\">U.S. Department of Justice <\/span><\/strong><\/p>\n<p><strong><span style=\"font-family: Times;\">ADA Information Line<\/span><\/strong><\/p>\n<p><span style=\"font-family: Times;\">(800) 514-0301 <\/span><\/p>\n<p><span style=\"font-family: Times;\">(800) 514-0383 (TDD)<\/span><\/p>\n<p><span style=\"font-family: Times;\">ADA-BBS:<\/span><\/p>\n<p><span style=\"font-family: Times;\"> (202) 514-6193<\/span><\/p>\n<p><span style=\"font-family: Times;\">www.usdoj.gov\/crt\/ada\/adahom1.htm<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">For information about Tax Credits and  Deductions,  contact:<\/span><\/p>\n<p><span style=\"font-family: Times;\"> <\/span><\/p>\n<p><strong><span style=\"font-family: Times;\">Internal Revenue Service<\/span><\/strong><\/p>\n<p><span style=\"font-family: Times;\">(800) 829-1040<\/span><\/p>\n<p><span style=\"font-family: Times;\">(800) 829-4059 (TDD)<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">For employment issues, contact:<br \/>\n<\/span><\/p>\n<p><strong><span style=\"font-family: Times;\">Equal Employment Opportunity <\/span><\/strong><\/p>\n<p><strong><span style=\"font-family: Times;\">Commission (EEOC)<\/span><\/strong><\/p>\n<p><span style=\"font-family: Times;\">(800) 669-4000<\/span><\/p>\n<p><span style=\"font-family: Times;\">(800) 669-6820 (TDD)<br \/>\n<\/span><\/p>\n<p>www.eeoc.gov<\/p>\n<p><span style=\"font-family: Times;\">For transportation, contact:<br \/>\n<\/span><\/p>\n<p><strong><span style=\"font-family: Times;\">U.S. Department <\/span><\/strong><\/p>\n<p><strong><span style=\"font-family: Times;\">of Transportation<\/span><\/strong><\/p>\n<p><span style=\"font-family: Times;\">(202) 366-1656<\/span><\/p>\n<p><span style=\"font-family: Times;\">(202) 366-4567 (TDD) <\/span><\/p>\n<p><span style=\"font-family: Times;\">www.fta.dot.gov<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Times;\">For information on the ADA Accessibility  Guidelines,  contact: <\/span><\/p>\n<p><span style=\"font-family: Times;\"> <\/span><\/p>\n<p><strong><span style=\"font-family: Times;\">Access Board<\/span><\/strong><\/p>\n<p><span style=\"font-family: Times;\">(800) 872-2253<\/span><\/p>\n<p><span style=\"font-family: Times;\">(800) 993-2822 (TDD)<\/span><\/p>\n<p><span style=\"font-family: Times;\">www.access-board.gov\/<br \/>\n<\/span><br \/>\n<span style=\"font-family: Times;\">For additional ADA information and referral  sources from Federally funded grantees, contact:<br \/>\n<\/span><\/p>\n<p><strong><span style=\"font-family: Times;\">Job Accommodation Network<\/span><\/strong><\/p>\n<p><span style=\"font-family: Times;\">(800) 526-7234 (V\/TDD)<\/span><\/p>\n<p><span style=\"font-family: Times;\">www.jan.wvu.edu\/<br \/>\n<\/span><br \/>\n<strong><span style=\"font-family: Times;\">Disability and Business <\/span><\/strong><\/p>\n<p><strong><span style=\"font-family: Times;\">Technical Assistance Centers<\/span><\/strong><\/p>\n<p><span style=\"font-family: Times;\">(800) 949-4232 (V\/TDD)<br \/>\n<\/span><\/p>\n<p>www.adata.org<br \/>\n<strong><span style=\"font-family: Times;\">Disability Rights Education <\/span><\/strong><\/p>\n<p><strong><span style=\"font-family: Times;\">and Defense Fund (DREDF)<\/span><\/strong><\/p>\n<p><span style=\"font-family: Times;\">(800) 466-4232 (V\/TDD)<br \/>\n<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Americans with Disabilities Act (logo ADA-TA) Technical Assistance Updates from the U.S. Department of Justice Common Questions: Readily Achievable Barrier Removal FREE ESTIMATES\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 WE ARE A\u00a0\u00a0\u00a0 ADA CERTIFIED REMODELER Jacksonville\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Duval County\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 904-346-1266 St Augustine\u00a0\u00a0\u00a0\u00a0\u00a0 St Johns County\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 904-824-7144 Orange Park\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Clay County\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 904-264-6444 Jacksonville Beaches\u00a0\u00a0\u00a0 Duval County\u00a0 \u00a0\u00a0\u00a0\u00a0904-246-3969 Fernandina\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Nassau County\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 904-277-3040 Macclenny\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Baker [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":[],"_links":{"self":[{"href":"http:\/\/asapgeneralcontracting.com\/index.php?rest_route=\/wp\/v2\/pages\/220"}],"collection":[{"href":"http:\/\/asapgeneralcontracting.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/asapgeneralcontracting.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/asapgeneralcontracting.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/asapgeneralcontracting.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=220"}],"version-history":[{"count":1,"href":"http:\/\/asapgeneralcontracting.com\/index.php?rest_route=\/wp\/v2\/pages\/220\/revisions"}],"predecessor-version":[{"id":221,"href":"http:\/\/asapgeneralcontracting.com\/index.php?rest_route=\/wp\/v2\/pages\/220\/revisions\/221"}],"wp:attachment":[{"href":"http:\/\/asapgeneralcontracting.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}